Hello there, your Questions, Answered

  • Because bar soap, body washes, body oils and perfumes are personal care products, our return policy balances customer trust with strict hygiene and safety standards. kee’vae'. limits returns and refunds. If your not satisfied with your purchase or something is nor quality to you please email us at keevae.inquiry@gmail.com with a picture of your product and we will do our best to wok something out.

    1. Return Eligibility

    To be eligible for a return, your item must meet the following criteria:

    • Condition: The product must be unused, unopened, and in its original packaging with all seals and labels intact.

    • Timeframe: You must initiate the return within 30 days of the original purchase or delivery date.

    • Proof of Purchase: A valid receipt, invoice, or order number is required for all transactions.

    2. Non-Returnable Items

    For health and safety reasons, we cannot accept returns on:

    • Opened or Used Products: Any products that has been removed from its original wrapping or used, even once, is ineligible for return.

    • Sale Items: Items purchased during clearance are not eligible for refunds.

    3. Damaged or Incorrect Items

    If your order arrives damaged, defective, or contains the wrong items:

    • Report Promptly: Please contact us at [Insert Email] within 7 days of delivery.

    • Documentation: We require photo documentation of the damaged product and the shipping box to process a claim.

    • Resolution: Upon verification, we will offer a full refund or a replacement at no additional cost to you.

    4. The Return Process

    1. Request Authorization: Email to keevae.inquiry@gmail.com with your order number and reason for return. Do not ship items back without prior approval.

    2. Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or wrong item).

    3. Inspection: Once received, we will inspect the item. If it meets our eligibility criteria, your refund will be processed.

    4. Refund Method: Approved refunds are issued to the original payment method within 7-10 business days.

    Our "Love It" Satisfaction Guarantee

    (For First-Time Individual Buyers)
    We are confident you will love our Artisan made products. However, we know everyone’s skin and scent preferences are different.

    • Risk-Free First Order: If you are a first-time customer and aren't completely satisfied with your first products, let us know within 30 days of purchase.

    • The Resolution: We will offer you a one-time exchange for a different scent or a full refund of the product price.

    • Our Ask: All we ask is for your honest feedback so we can continue to improve our formulas for the community.

  • Terms of Service Summary

    • Acceptance of Terms: By accessing our website or purchasing our products, you agree to be bound by these terms. We reserve the right to update these terms at any time.

    • Product Safety & Medical Disclaimer: Our products are handcrafted with specific ingredients listed on each product page.

      • Usage: Customers are responsible for reading ingredient lists for potential allergens.

      • Medical Claims: Our products are not intended to diagnose, treat, cure, or prevent any skin condition or disease. Always perform a patch test before full use.

    • Accuracy of Information: We strive to display our product’ colors and textures as accurately as possible; however, because our products are handmade, slight variations in appearance and weight are normal and expected.

    • Pricing and Payments: All prices are subject to change without notice. We reserve the right to refuse or cancel any order if there is an error in pricing or product availability.

    • Prohibited Uses: You may not use our products for any illegal or unauthorized purpose. Reselling our products without an authorized Wholesale Agreement is strictly prohibited.

    • Intellectual Property: All content on this site—including logos, product names, product designs, and photography—is the exclusive property of keevae, LLC and is protected by copyright laws.

    • Limitation of Liability: keevae shall not be liable for any damages that on. esult from the use of, or the inability to use, our products or website services.

    • Governing Law: These terms are governed by and construed in accordance with the laws of the State of Washington.

  • Shipping & Handling Summary

    • Processing Time: All orders for standard, in-stock products are typically processed and prepared for shipment within 1–5 business days. Orders placed over the weekends and holidays will be processed the following business day.

    • Shipping Methods & Rates: We primarily ship via USPS and UPS.

      • Standard Shipping: Usually arrives in 2–5 business days depending on your location.

      • Flat Rate Shipping: We offer a flat rate of $8.00 for most domestic orders.

      • Free Shipping: Enjoy free standard shipping on all domestic orders over $50.00

      • Packaging Standards: To ensure your products arrive in perfect condition, we use sturdy, efficient packaging with adequate cushioning to prevent damaging during transit.

      • Tracking Your Order: Once your order ships, you will receive an automated shipping confirmation email with a tracking number so you can follow your package's journey.

      • Shipping Restrictions: At this time, we only ship to addresses within the United States. We do not offer international shipping at this time.